I manage a team of 12 User Assistance Developers at Dassault Systemes SolidWorks Corp., based out of Waltham, MA, USA. We create User Assistance, mostly technical documentation such as Online Help, tutorials, What’s New, and other guides, that help customers use our various 3D CAD software products.
I have 17 years of experience in technical writing, which includes 11 years as a writer and 6 years as a manager.
Major initiatives I have led include:
- Research, selection, purchase, and implementation of an XML-based Content Management System (IXIASOFT).
- Migration of our doc database from XHTML to XML.
- Opening of a new team of writers based at our 3DPLM office in Pune, India.
- In 2015-16, I am leading an initiative to purchase a content improvement software application to improve and make consistent the entire User Assistance documentation created by all Dassault Systemes (DS) brands.